Award In Customer Service

Date: 12 Nov 2018 Time: 8.30-16.30 Duration: 1 day

Course Type:Business Location: Carlisle

This regulated qualification has been designed for delivery to all learners working or preparing to
work in a customer service role or where using a telephone is a part of their role. This qualification
covers the principles of customer service, including how to meet customers’ expectations, the
importance of appropriate behaviour and communication techniques, as well as ways to deal with
problem customers and how to represent your business in a positive manner.

To book call 01228 530552 or email